Frequently Asked Questions

Everything you need to know about your Natasha Denona beauty experience.

Does Natasha Denona test products on animals?

No, we are a strictly cruelty-free brand. We do not test our products or ingredients on animals, nor do we allow third parties to test on our behalf.

What is your return policy?

We offer a 30-day return policy for unused and unopened products. Due to hygiene reasons, we cannot accept returns on cosmetics that have been opened or used.

How can I track my order?

Once your order is shipped, you will receive an email confirmation with a tracking number and a link to the carrier's website to monitor your delivery status.

Are your eyeshadow palettes suitable for sensitive skin?

Yes, our formulas are created with high-quality ingredients and are dermatologically tested. However, we always recommend reviewing the full ingredient list or performing a patch test if you have specific allergies.

Do you offer international shipping?

We ship to many countries worldwide. Shipping costs and delivery times vary depending on the destination and will be calculated at checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.